Who controls your personal information
Crusher Consumables Direct is based in Middelburg, Mpumalanga and provides stock holding and freight services for crusher wear parts to mines and quarries across South Africa. The operator of this website and related services is Astros Marketing (Pty) Ltd, acting on behalf of Crusher Consumables Direct.
We collect and process personal information only where it is needed for legitimate business purposes, including order handling, site delivery coordination, route planning, freight updates and customer support. We take reasonable steps to keep that information accurate and protected, although no system connected to the internet can be guaranteed to be completely secure.
Information we collect through enquiries and trade support
We may collect personal information when you use the enquiry form on our contact page, request a quotation, place an order or ask for freight support. This may include your name, company name, position, contact details, delivery site details and any information needed to process a request properly.
- Contact details and business identification information
- Delivery locations, access notes and site instructions
- Order details, part requirements and freight preferences
- Communication records related to enquiries and after-sales support
We may also collect technical information such as browser type, device details and site usage data to help maintain the website and improve the way enquiries are received. This information is generally not used to identify you on its own.
Why we use your information
We use personal information to respond to enquiries, prepare quotations, manage stock holding, arrange freight to remote mines and quarries, coordinate deliveries and support order consolidation. We also use it to plan urgent dispatches, return freight and shutdown requirements where timing matters and access can be difficult.
Where needed, information may be used to meet legal, accounting or record keeping obligations, to manage risk, to prevent fraud and to resolve disputes. We do not use personal information for purposes that are unrelated to our business without a lawful basis to do so.
- To process enquiries and orders
- To arrange site delivery and freight planning
- To maintain internal records and compliance files
- To provide customer support and operational updates
Sharing information with service providers
We may share personal information with trusted third parties only when this is necessary to perform our services. This can include freight providers, logistics partners, warehouse support services, accounting services and technology suppliers who assist with storing or processing data on our instructions. We require such parties to handle information responsibly and for the agreed purpose only.
Information may also be disclosed where required by law, by a court order or by another lawful request from a competent authority. We do not sell personal information, and we do not disclose it for unrelated marketing by third parties.
Storage, retention and security measures
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as long as the law requires us to keep it. Records may need to be retained for tax, accounting, contractual or operational reasons, especially where freight and supply arrangements must be traced later.
We use appropriate administrative and technical safeguards to reduce the risk of unauthorised access, loss or misuse. These measures may include access controls, secure storage practices and controlled handling of records by staff who need the information to do their work.
- Access is limited to authorised personnel
- Records are stored for lawful business purposes
- Information is reviewed when it is no longer required
Your rights under POPIA
You have rights in relation to your personal information, subject to applicable law. You may ask us to confirm whether we hold your information, to correct inaccurate details, or to request deletion where we are not required to keep it. You may also object to certain processing where POPIA allows.
If you want to exercise any of these rights, please use the enquiry form on our contact page and provide enough detail for us to identify the record concerned. We may need to verify your identity before we act on a request. If you are not satisfied with the outcome, you may raise a complaint with the Information Regulator.
Cookies, website use and policy updates
Our website may use cookies or similar technologies to support basic site functions and help us understand how visitors use the pages. You can manage cookie preferences through your browser settings, although doing so may affect how some parts of the site function.
We may update this privacy policy from time to time to reflect changes in our services, legal duties or internal procedures. The latest version will apply from the date it is published on the website. Please check this page regularly if you want to stay informed about how we handle personal information.
By using this website and submitting your details through the enquiry form, you acknowledge that you have read this policy and understand how your personal information may be processed.