How account support works for regular supply
Account support is for customers who need crusher wear parts supplied on a repeat basis, with less back and forth each time an order is due. Our team keeps your buying details, delivery notes and site preferences in one place so orders for jaw plates, mantles, concaves, blow bars and liners can be handled quicker when stock is needed.
From Middelburg, we support sites in Mpumalanga, Limpopo, the Northern Cape, North West and Gauteng. That includes mines and quarries that need freight timed around shift changes, road access, loading windows and weather conditions such as heavy rain or coastal humidity on longer routes, depending on where the delivery is going.
Steps to set up ongoing order support
If you need regular supply coordination, start by sending your enquiry through the contact page with your company details, delivery area and the parts you usually need. Once we have the basic information, we can talk through the order pattern, likely lead times and the best way to group items together.
- Send your site name, location and delivery instructions through the enquiry form.
- List the crusher wear parts you use most often and any sizes or wear profiles that must be matched.
- Tell us if you want bundled part kits, separate line items or staged deliveries.
- Share any paperwork requirements for site entry, load booking or receiving.
- Confirm who should receive order updates and delivery notices.
Paperwork and order records kept tidy
Good account support saves time when the paper trail is in order. We help with the day to day details that can slow a delivery down, especially when a mine has its own receiving process or a quarry needs documents matched before the load is accepted.
That can include order reference numbers, delivery instructions, proof of dispatch and return freight planning where old parts or unused stock need to come back. It also helps when a shutdown is planned and several items need to be listed clearly so the receiving team on site knows what is arriving and when.
Freight coordination for remote mines and quarries
Remote work brings its own issues, from long travel distances to mine access roads that can change after rain. Our freight support is built around that reality. We plan routes, secure loads properly and coordinate delivery so the parts reach site with less delay and fewer surprises.
For customers in places like Steelpoort, Phalaborwa, Kathu or the wider Rustenburg area, timing matters. We work with the practical side of delivery: gate access, offloading conditions, site contact details and the order in which parts should arrive. If a site has limited receiving hours or strict entry rules, we plan around them.
- Route planning for long distance deliveries
- Load securing for mixed parts and heavier items
- Site delivery coordination with receiving teams
- Order consolidation to reduce split shipments
When you need a faster response
Sometimes a crusher stops and the next shipment cannot wait. In those cases, account support helps us move quickly on urgent part dispatch and order checks. We confirm what is needed, where it must go and whether the delivery can be combined with other stock already being sent in that direction.
This is especially useful during shutdowns, when a machine may need multiple wear parts at once and each item must be matched properly. A short delay on one part can hold up the whole job, so we keep the process direct and practical. Small miscommunications, like a wrong site name or missing contact detail, can slow things down, so we always ask for the full info upfront.
Who handles your account and what they cover
Your account support is managed by a small team that knows the freight side and the stock side of the job. Thabo Mokoena oversees the business, while Lerato Nkosi manages operations, Johan van der Merwe handles freight coordination, Ayanda Dlamini supports customers, Sibusiso Mahlangu oversees the warehouse and Megan Naidoo manages procurement administration.
That structure helps when you need a repeat order checked, a delivery updated or paperwork followed through. If your mine, quarry or maintenance team needs ongoing supply support, you can send the enquiry form and we will take it from there, with clear communication and a practical plan for the next dispatch.
- Middelburg Depot and nearby service support areas
- Witbank, Johannesburg East and surrounding delivery routes
- Remote mine and quarry supply across multiple provinces
